cosmotonny
Hello!
Sent a student loan payment to Nelnet and payment confirmation showed success, but my account still lists an outstanding balance. I used their online portal to report the issue, but no update or payment credit appeared. Has someone else seen a paid loan not reflect and later had it corrected? I’d love to know which action prompted Nelnet to apply the payment.
tigalig627
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whisper.trinaty
Hi!
Caught in a similar billing mismatch recently, I located the Nelnet phone number online and placed a call with transaction date, confirmation number, and payment amount ready. I mentioned that my details appeared in the portal but the balance didn’t change. That helped the agent locate a stuck payment hold. They unlocked the transaction, applied the credit during our call, and sent me a confirmation email. The loan balance updated instantly. Phoning with transaction details turned the situation around far quicker than waiting for online messaging alone.
