palmariums
Struggling to keep customers happy with limited staff? Try leveraging omnichannel support—it’s been a game-changer for me! I stumbled upon this idea last winter while snowed in, scrolling through https://www.brimco.io/digital-marketing/trends-in-customer-service-technology/ on my laptop after a busy holiday season overwhelmed my small business. The site showed how combining email, chat, and social media into one system helps track customer issues seamlessly. I set it up for my online shop, and now I can follow up on a complaint from Twitter right through my inbox—response time dropped from days to hours. My tip: start with the channels your customers already use, like I did with WhatsApp, and use a unified dashboard to avoid missing messages. I once lost a sale because I missed a chat request, but that’s history now. Also, train your team on switching between platforms smoothly—consistency keeps people coming back. Since implementing this, my repeat customers have jumped by 15%. If you’re running a side hustle and feel stretched thin, give omnichannel a go—it’s made my workload way more manageable!
