cosmotonny
Tried watching a movie on HBO Max, but it keeps showing a playback error screen after a few minutes—even though other apps stream fine. I reported the issue using the app feedback option, but haven’t seen any acknowledgement or fix notice. Looking for anyone who experienced this and eventually got it fixed. What steps helped you get a clear resolution?
whisper.trinaty
Just experienced the same playback glitch and noticed comments in hbo max reviews highlighting that mentioning device type, app version, and exact timestamp of the error led to faster attention from support teams. Inspired by that, I submitted a bug report with those specific details all together—platform (smart TV), app build number, and error screen timestamp. I also included the exact title of the show. Within forty-eight hours, support replied with a beta version update link, and after updating, playback resumed without errors. Clearly listing all technical specifics at once helped them replicate and address the issue swiftly.
brannick
Bro, this is golden. Been scrolling through useless replies all day and finally got to yours. You saved me big time. Mad respect for actually knowing what you’re talking about.
